Returns and Refund Policy

At Miraloom, managed by Fusionera Systems Private Limited, we aim to make your shopping experience smooth and satisfying. In this policy, “we,” “us,” and “our” refer to Fusionera Systems Private Limited, while “you” and “your” refer to our valued customers. By shopping with us, you agree to the terms outlined here regarding returns and refunds. Our goal is to keep the process clear, fair, and easy to follow.

Who Can Return Items

To be eligible for a return, products must be unused, unwashed, and kept in their original condition with all tags, labels, and packaging intact. Please ensure the item is returned exactly as you received it.

We cannot accept returns for items that show signs of wear, washing, or alterations. Return requests must be made within 48 hours of receiving your order by contacting our customer service team.

Items that do not meet these conditions will not qualify for a return.

How to Request a Return

Step 1: Submit a Request

Email us at fusionerasystemspvtltd@gmail.com, fusionerasystemsauthorizes@gmail.com with your Order ID and the reason for the return.

Step 2: Provide Photos

If your item is damaged, defective, or incorrect, please include clear photos to help us process your request quickly.

Step 3: Follow Our Instructions

After reviewing your request, we will send you details on how to return the item.

Please note that returns not meeting our policy requirements may be declined.

Refund Process and Timeline

Once we receive the returned item, our team will inspect it to confirm it meets the return conditions. We will inform you whether your refund is approved or declined.

If approved, your refund will be processed back to your original payment method within 5 to 7 business days. You will receive an email confirmation once the refund is completed.

Partial Refunds

In some cases, if an item partially meets the return guidelines, such as missing tags or minor damage, we may offer a partial refund at our discretion.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or not as ordered, please notify us within 48 hours of delivery. Include clear photos or videos to help us resolve the issue promptly and effectively.

Need Help?

If you have any questions or require assistance regarding returns or refunds, please contact us at fusionerasystemspvtltd@gmail.com, fusionerasystemsauthorizes@gmail.com. We are here to support you.

Thank you for choosing Miraloom. We appreciate your trust and are committed to providing a dependable and enjoyable shopping experience.